COVID-19 Resources

Updated daily with tools, information and resources that can help small and medium-sized businesses get through the pandemic.

We Hope These Help

In this ever changing situation we know it can be hard to navigate new business realities. Below are the key tools, information and advice our team has been circulating and updating daily. We hope some of it can help your business through this period.

If you have any additional questions please ask feel free to ask them here.

Blogs & Videos

We also have a few videos and blogs that you may find useful:

Organizational Design for the post-pandemic world. Organizational Design for the Post-Pandemic World

Planning for the Future Returning to the office is a concept that is on many workers minds as we start …

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What it Takes to Land your Next Job in 2021

Canadian Job Search Podcast: What It Takes to Land Your Next Job

People want to do good work, and it is up to the employer to empower them to do good work.  

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Story of Digitizing Impact of Mail

A Story About Digitizing Your Finances: The Impact of Mail

Before I start, I need to clarify that I, like many of us, love receiving actual paper mail. This love …

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Habitat GTA Case Study

How they have adapted: Habitat GTA

The world has been turned upside down in the last year. We wanted to take pause and spend a moment …

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Screen Shot 2021-03-03 at 10.18.38 AM

Real Spaces Magazine: Post-COVID Workspace

“The impact of COVID-19 is always evolving and office employers are currently trying to juggle remote and hybrid work models, …

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Four Strategies to Reduce Absenteeism in Your Workplace

Four Strategies to Reduce Absenteeism in Your Workplace

Every organization and manager will experience the impact of employees and team members not showing up for work at one …

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Balancing the New With the Future

Adapting is likely a priority for businesses right now. This might include installing HR policies that won’t bind you later, helping your team through temporary layoffs or shifting to being a virtual workplace – the things that need to happen now.

It’s important to do these “now” things as efficiently and correct as possible to help your business now, but also in the future. Because eventually, things will settle down. Once we arrive at more normal future state, there will be rehiring to do, process updates once again, etc.

It’s a tricky balance navigating the “now” with the “future”, but we know you can do it and want to share whatever resources we can that will help you get through.

Additional Resources

The Canadian government has released an economic support plan with sections for both businesses and individuals.

The Canadian Chamber of Commerce has great resources on pandemic and business continuity planning as well as a news alert system.

Government of Canada Travel Advisories  

Government of Canada Public Health COVID Update 

Ottawa Public Health 

Regional Public Health Offices in Ontario 

Interest free loans of up to $40,000 will be available for small business, up to $10,000 of these loans may be forgivable. 

GST and HST payments have been deferred until June

CLEO is working to give practical answers to the important legal questions relating to the COVID-19 situation

Panel by World Skills on how newcomer job seekers can advance their job search process during these abnormal times

Essential Workplaces

Read the list of essential workplaces allowed to remain open in Ontario.

If  work can be done online, by telephone or mail/delivery the workplace is permitted to remain open. If a workplace cannot operate virtually, by phone or through telework, then the Essential Workplace order needs to be considered and the list reviewed.   

Wage Subsidy

There have been a lot of questions on this, so we created a dedicated dropdown below this one.

Emergency Response Benefit

FAQ’s about the Canada Emergency Response Benefit (CERB)

Here is the current government advice on applying for the Canada Emergency Response Benefit. They will provide a taxable benefit of $2,000 a month for up to 4 months to: 

  • workers who must stop working due to COVID19 and do not have access to paid leave or other income support.  
  • workers who are sick, quarantined, or taking care of someone who is sick with COVID-19. 
  • working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.  
  • workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work. 
  • wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.  

The Canada Emergency Response Benefit is now accessible through a secure web portal. Applicants will also be able to apply via an automated telephone line or via a toll-free number.  More information is available at Government of Canada or Dutton Employment Law.

This benefit is not available to people who quit their jobs or who opt for EI over paid work.    

The $2000 payment will be taxed at the employee’s annual federal tax rate. 

Highlights from the Ontario Coronavirus Benefit Package

Further details here.

For Businesses 

  • $6 billion in provincial business tax interest and penalty relief for five months
  • $355 million for a temporary increase in Employer Health Tax exemption (companies with less than $1 million will be exempt from paying, estimated to help 57,000 businesses)
  • 10 per cent corporate tax credit for regions with “lagging employment growth
  • $1.9 billion for the deferral of WSIB premiums for up to six months

For Workers 

  • $100 million for skills training for workers impacted by COVID-19
  • Previously announced job-protected leave for employees in isolation, quarantine and those caring for children

On Hydro 

  • $1.5 billion increase in electricity relief
  • Previously announced changing time-of-use rate prices to the lowest rate for 45 days
  • Expansion of the low-income energy assistance program’s eligibility and ensuring no disconnections for nonpayment

Other Useful Resources for Employers

Support for Employees

  • CRA will defer the filing due date for 2019 tax returns of individuals until June 1st,
  • Trusts who have a taxation year ending on December 31st, 2019, will have their return filing due date deferred to May 1st, 2020.
  • CRA will allow taxpayers to defer until after August 31st, 2020 the payment of any income tax amounts that became owing after March 18th and before September 2020.
  • CRA will recognize electronic signatures for forms T183 or T183CORP as at temporary administrative measure
  • The Canadian government has released an economic support plan with sections for both businesses and individuals.

How to Find Out if Your Business Qualifies for the COVID-19 10% Wage Subsidy – a CBC article that nicely summarizes it.

FAQ’s about the 10% Wage Subsidy via the CRA’s website.

Details about the 75% Wage Subsidy via the CRA Department of Finance’s website.

10% wage subsidy calculator and 75% wage subsidy calculatorto help determine what amount of subsidy is applicable (see details below).

WagePoint has added a function to their app that automates this calculation, likewise QBO has a beta payroll deduction platform to handle the new changes. Ceridian expects to have one soon.


The Federal Government’s Wage Subsidy Incentive is one of several support measures that the Government has thus far announced. All of the initiatives will provide a measure of relief but there are items of practical consideration that need to be determined. *10% wage subsidy announced March 18, 75% wage subsidy announced on March 27 with updates April 12.

Payroll remittances are generally made one of two ways:

  1. an employer calculates all statutory remittances and makes those payments to CRA directly, or;
  2. an employer submits payroll info to a service provider like Ceridian, Wagepoint or ADP, and that provider calculates and submits all amounts directly to CRA.

Payroll service providers like Ceridian, Wagepoint or ADP are working to implement these changes into their systems and communicating that with their clients. As soon as we know more, we will be communicating the next steps to our payroll and benefits clients.

In the meantime, If you calculate your remittances and make your payments directly to CRA, our Bookkeeping leads created two simple payroll registers to help calculate and track what amount of the subsidy is applicable and how much to hold back from the CRA when you go to pay for your periodic remittances. This will provide sufficient backup that the CRA requires as it captures the total remuneration paid, the total income tax deducted as well as the total number of employees.

10% wage subsidy register

75% wage subsidy register

Updated March 27, 2020: There are now two federal wage subsidy options: a 10% option and a 75% option. The 75% is retroactive to March 15th and runs until June 6. The 10% is from March 18 until June 19. We will share more information as it comes.

In either case, the registers will help organizations track the remunerations claimed to date to ensure that they do not exceed limits:

  • 10% wage subsidy limits: the $1,375 per employee or the $25,000 per employer
  • 75% wage subsidy limits: up to $847 per week per employee paid with no cap per employer but a salary cap of $58,700.

The registers will also provide sufficient backup required by the CRA. It is also important to note that the amount of the subsidy claimed for each pay period is to be classified as Income in the year in which the subsidy is received.

There is eligibility criteria announced for the 75% criteria that is a bit intricate. You can read about it on the Government’s website here and we have also broken it down in a free, downloadable support program guide for employers (Which we are continually updating as new information comes out).

To help navigate IE, here is a review of the the Employment Insurance benefits currently available and who is eligible. Our clients have also been asking about the Work Sharing option so we elaborated on this program in the summary. If you’re more visual, our HR Team Lead also create a short video reviewing Work Sharing.

CBC prepared a ‘how to guide’ for applying for EI that businesses may want to share with any employees who are off.

And here is the link to the federal government’s EI website.

Introduced for the current pandemic is the Canada Emergency Response Benefit program (more details in tab below).

Steps To Justice: Guide to Law in Ontario has a practical FAQ Employment and Work section in their COVID-19 resources.

How to Calculate Benefits Under EI

Quickly summarized: take the lesser of the employee’s annual income or $54,200. Multiply by 0.55. Divide this number by 26 to determine the gross biweekly amount. We created a calculator to help you see how this works. This amount is then taxed as follows: 

  • 15% on the first $48,535 of taxable income, plus 
  • 20.5% on the next $48,534 of taxable income on the portion of taxable income up to the $54,200 set by EI. 

The official Government website on the Canada Emergency Response Benefit (CERB)

FAQs on the CERB (summarized) 


If you stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support. The CERB provides $500 a week for up to 16 weeks.

The government has introduced a system using your month of birth for applying to the CERB program. Certain months are to apply on certain days of the week. The system applies whether you are applying online or through the phone.

January, February or MarchMondaysApril 6
April, May, or JuneTuesdaysApril 7
July, August, or SeptemberWednesdaysApril 8
October, November, or DecemberThursdaysApril 9
Any monthFridays, Saturdays and Sundays

Who is eligible for this program?

  • Residing in Canada, who are at least 15 years old;
  • Who have stopped working because of COVID-19 and have not voluntarily quit their job;
  • Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment income.

The Benefit is only available to individuals who stopped work as a result of reasons related to COVID-19. If you are looking for a job but haven’t stopped working because of COVID-19, you are not eligible for the Benefit.

To be as accurate as possible, the majority of the above information has been copied from the Government of Canada’s CERB webpage. We will continue to add details as they are known.


Trying to create new manuals, policies and processes for your team can be time consuming. We drafted some sample documents to help get the ball rolling and will continue to add more as they are ready.

A comprehensive Employer Manual for the COVID-19 Pandemic

A sample Work From Home Policy

Be prepared for more delays in accessing online connectivity software as the universities and college all return next week and more and more people are working from home; Zoom and other providers are working to address this, but patience will be needed.

Things are changing quickly, and a fact-based perspective on COVID-19 is essential. As part of the Conference Board’s ongoing coverage, they have developed a landing page on their website – available here.

Some good articles:

Losing our routines and being isolated can be hard. There are tons of great resources out there to help with mental health during this period – these are just a few that our team has been circulating:

Blog on Managing the Pandemic Panic

CBC news article on how to talk to children about COVID-19

Article on Ways to Cope During the COVID-19 Outbreak 

PopSugar’s Free Online Workouts (Youtube) or on their app

Article that lists other online workout resources

Yoga At Home for online Yoga and meditation ($7.99/month)

Free resources from Calm (a meditation app, but for those of you who prefer sports over meditation, this is the site LeBron James partners with and his materials on the site are very cool!)

Healthy Comfort Food recipes – yum! Thanks to Eat Well.

Fostering Wellness During The COVID-19 Outbreak via Henry Ford Health Systems

Mental Health Commission of Canada article on choosing the right sources of information

All the Right Moves – Staying Active is Important

Relaxation Remixes

That Discomfort You Feel is Grief

Mental Health Mondays or if you prefer I Don’t like Mondays

Music Played from Coronavirus Isolation Shows How the Arts Connect Us

Mental Health Resources

Here are some fun things our team has been sharing. Hopefully they bring even a little joy to your day!

The top 50 movies to watch on Netflix Canada in March 2020

The top 48 Documentaries on Netflix in 2020

The Met is streaming its operas for free all week! They are streamed for 24 hours only so some planning is good.

Jimmy Fallon’s Tonight Show – Home Edition

Want to learn while you are ‘staying at home’? Check out Edx for free courses from MIT, Harvard, and more!

Virtual Museum Tours

Travel Virtually with these Travel Series at Home

21 Websites Guaranteed to Relieve Boredom

Weird and wonderful ways to get through the Covid-19 lockdown

Free Online Crosswords

Online and Multiplayer Virtual Board Games 

What Should I read Next?

Online Learning – Check Out Cool Resources from dominKnow

Kitchen Science Experiments for Kids of any Age!

Cute Animal Videos to Make You Smile:

Have Questions?

Supporting one another through this period is key. If we can help in anyway, we will.

Send your questions in with the contact button below. We are also sharing updates with our team (currently on Mondays and Thursdays + any major announcements) and sharing knowledge with Resource specific emails on Tuesdays; if you wish to receive these updates and resource emails please subscribe below.

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