Human Resources -


A comprehensive HR solution for SMEs.

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Human Resources

Our solution enables smaller businesses to meet all their day-to-day or unexpected HR needs.

We become your HR team if you don’t have one, or we support your existing team. No matter your needs, we work as an extension of your organization.

This solution allows you to:

Reap the benefits of a complete in-house HR team without the full-time expense.

Feel confident knowing your business is always HR compliant (or going the extra mile!) with the latest regulations.

Enjoy peace of mind knowing your HR department can scale up or down as needed with no long-term commitments.

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What is included

We become your HR team if you don’t have one, or we support your existing team. Our experts work in an ’embedded’ way and feel like an extension of your organization.

There are three ways we provide HR support:


Perfect for the daily “front line” HR needs of most organizations.

Support and cost are tailored to the specific needs and scale of your organization. A customized fixed monthly fee covers the day-to-day tasks, and any additional support can be done as requested at an hourly rate (check out À La Carte below for examples).

Day-to-Day support includes:

  • A dedicated HR team that learns your business & employees
  • HRIS administration (for your existing system)
  • Complimentary HR Health Check
  • HR policies and practices including new or updated legislative requirements ​
  • HR templates, documents and tools
  • Pre-boarding, onboarding, terminations and offboarding
  • Employee engagement survey administration
  • Benefits enrolment & administration
  • Leave management and tracking
  • Required legislated training ​
  • Performance management
  • Time tracking and reporting
  • HR vendor liaison

Day-to-Day + HRIS

This is great for those businesses who want Day-to-Day support but do not already have a Human Resource Information System (HRIS).

Like above, a customized fixed monthly fee covers the day-to-day tasks plus fees for the HRIS, and any additional support can be done as requested at an hourly rate (check out À La Carte below for examples).

Day-to-Day + HRIS support includes:

  • Everything in Day-to-Day
  • HRIS platform (Canadian-hosted servers)
  • Implementation
  • End-to-end HRIS onboarding

À La Carte

Have a specialized project? Need more support than Day-to-Day? No problem.

The following can be done as requested at an hourly rate, or as a separate one-time project if you aren’t a current Day-to-Day user.

  • Virtual CHRO
  • HR Health Check (always included with the kickoff of Day-to-Day)
  • Succession planning and leadership development including
  • HR strategy
  • Talent & workforce strategy
  • Compensation & benefits strategy
  • Employee engagement strategy
  • Corporate culture strategy ​
  • Workplace investigations
  • Policy development
  • Virtual work design
  • Health and Safety program development, implementation and monitoring
  • DEI program development and implementation

If you’re looking for payroll administration, our Cloud Based Accounting team is there for you!

How it works

Our Day-to-day approach handles your daily HR needs. A dedicated HR team learns your business and feels like part of your team.
Your HR team stays on top of your HR, ensuring that your HR needs are met and are there when something unexpected happens.
The Day-to-day approach uses customized monthly pricing that scales up or down with you and requires no long term contracts.
À La Carte addresses the reality that some clients need more or different support to round things out. Your HR team is always there for as-needed situations.

Human Resources

HR team to manage daily HR needs

HR support for the unexpected


Performance management

HRIS administration

Flexible pricing

Scales with business changes

Robust continuity built in

Data collection & interpretation


Full-time Employee Alone

HRIS Alone


Our Human Resources Solution is comprehensive. Most clients use the Day-to-day option, but a customized approach is always an option too.

Human Resources

the difference.

We provide SMEs with a comprehensive HR function delivered at a fraction of the cost of a full-time employee, with the human touch and guidance an HRIS alone can’t offer.

Dedicated HR Team

No two businesses are the same, and an HRIS alone can't offer guidance. That's why we always include a dedicated HR team, providing guidance to act strategically and stay competitive. And to answer questions that inevitably pop up!

Streamlined Access to All Your HR Needs

Save time and money while avoiding frustration with on-demand access to your entire HR library and personnel data. From training to policies and everything in between, streamline all your HR in one place.

Up-to-Date Policies and Compliance Mandates

Enjoy peace of mind knowing that your organization will always be compliant with the latest policies and compliance requirements.

Lets Get Started!

MDK Business Law : Professional Corporation Logo
“Business Sherpa Group’s EmbaarqHR solution has been valuable to our law firm for many reasons other than just the EmbaarqHR platform itself. What stands out in my experience to date is Laura’s – the EmbaarqHR Lead – willingness and readiness to help…Our whole team feels like we have all of the benefits of an in-house HR professional – what a relief!”

Naomi Morisawa De Koven, Managing Lawyer

MDK Business Law

Center for Pediatric Excellence Logo
…what I have appreciated the most is the support and advice in tricky HR decisions and moments. Having a knowledgeable team to advise on best practices in HR has been invaluable.

Dr. Judy van Stralen, Pediatrician

Center for Pediatric Excellence

Fox Translations LTD. logo
“We believe that the EmbaarqHR is the right tool that will help us to simplify and automate many of our HR functions and manage our growing team…”

Vladimir Fox, President

Fox Translations

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“…the EmbaarqHR application gave us exactly the tailored service we needed to support policy development and advice…”

Mike Sues, CTO/CSO & Senior Ethical Hack Specialist

Rigel Kent Security & Advisory Services Inc

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“…Over the years we have relied on BSG to add flexible support where needed, and we’ve most recently leveraged their recruiting team to help us keep pace with our growing recruitment needs.”

Greg Johnson, President

RBR Ltd.

Modern Niagara Group Logo
“Without Business Sherpa Group, we would not have fully recognized the need for a larger HR function within our company, something that we now could not survive without…”

Terry Kelly​, Director Change Management

Modern Niagara

Developing Leaders Series

We created a series that provides high-quality leadership development, designed specifically for SMEs.

In the Developing Leaders Series (DLS), the most important leadership competencies are covered in three levels, each four sessions long. Our goal is to help the next generation of leaders succeed by providing training and a community to lean on in a way that’s accessible for smaller organizations. 

These interactive half-day leadership sessions are designed to provide leadership education for any team members within SMEs, including not-for-profits, and facilitate new connections with peers. The sessions are delivered by leadership development experts with broad experience who will cover a range of contemporary leadership topics.

The sessions are structured to be a complementary series, with each session covering a separate topic and are a complete lesson in their own right. Together, the sessions provide a sound base of knowledge on key competencies that will help any growing leader feel confident and capable.

Series Topics

What is your leadership style and how can you be most effective in leading your team? How can you leverage those around you to effectively deliver on your Vision?

This session will use the results from your INSIGHT assessment (done prior to session start) to help you understand your preferences in working with other people and how that can work for you or against you in many cases. We will consider your style by looking at four traits:

  1. Getting Your Way: How you express your thoughts, present ideas and assert yourself (Direct vs Indirect)
  2. Responding to People: How you approach and respond to others, particularly groups of people (Reserved vs Outgoing)
  3. Pacing Activity: How quickly you take action and make decisions (Urgent vs Steady)
  4. Dealing with Details: How you structure your time, carry out projects and handle details (Unstructured vs Precise)

The session will also explore the following:

  • how the environment (especially stressful situations) affect your behaviour and may lead to overuse of your strengths
  • how to communicate better with team members having the same, opposite or different styles
  • how to work better with your leader/boss
  • how to improve your team effectiveness

Communications and Influence will focus on the many communication styles and how a leader can effectively communicate with their team, their peers and senior executives.

There are many communication styles in the workplace. How can you be effective in your role and what communications strategies and techniques can be used to achieve the desired results? What types of influence can you utilize to get the best results and what are the risks associated with each of these approaches? These questions covered in this session.

All managers have to meet organizational objectives, not just for themselves but for their whole team. This session provides a framework for setting organizational, team and personal objectives.

Having performance objectives identified, we then outline some techniques, approaches and tools to effectively manage the organization, team and individual activities to achieve the desired objectives. Objectives and Key Results (OKR) methodology is outlined and practiced.

The session will also aim to answer:

  • What do you do if objectives are not being met? How do you get things back on track?
  • What should you do if there is a major external change that negatively impacts the performance of the individual, team or organization?

This session will include frameworks, approaches and tools which can be beneficial for any team leader.

Conflict can happen whenever there is a disagreement between two people. Defined, a conflict is “a clash or struggle that occurs when a real or perceived threat or difference exists in desires, thoughts, attitudes, feelings, or behaviours”.

How we manage conflict impacts how effectively we move through it. The best organizations leverage disagreements to have wholesome discussions, which can lead to the best outcomes for the organization.

The session will be interactive and includes tips and tools to effectively deal with conflict in the workplace and personal life.

As a senior manager how many decisions do you make every day, and have you considered that even when deciding to not make a decision today that you are making a decision to defer?

Effective decision making is a complex process, especially when it involves many other people. In this session, we will explore some well-proven decision-making frameworks, and practice applying them in the current uncertain times.

Frameworks and models discussed include the Eisenhower matrix, SMART goals, and the John Whitmore model. These tools and methodologies can be beneficial when making strategic decisions for your organization and yourself.

It is important that all organizations manage their financial resources effectively in order to deliver on their mission. Most organizations today employ or contract financial experts, including bookkeepers, accountants, comptrollers, or Chief Financial Officers (CFO), to deal with the details of managing money flows, preparing financial statements, and filing government information and tax returns. However, it is important that all senior managers in these organizations have a basic understanding of financial statements, audit procedures, and reporting requirements.

This session gives non-financial managers the necessary understanding of financial terminology, required procedures, and reporting requirements. The responsibilities of both the Board of Directors and management for financial reporting, as well as risk assessment and management procedures, will also be covered.

Leaders need to be able to negotiate in order to secure the people and resources to effectively lead their organization. Many situations require that you utilize advanced negotiating techniques, and this session will explore some of these approaches. We will discuss soft and hard negotiating, and identify some of the pitfalls of these approaches. We will then move on to principled negotiation or negotiation on the merits.

This approach includes:

  • Separating the people from the problem.
  • Focusing on interests, not positions.
  • Generating a variety of possibilities before deciding what to do.
  • Insisting that the result is based on an objective standard.

Finally, the session will explore some of the more complex situations, like:

  • What if the other party is more powerful?
  • What if they won’t focus on the merits?
  • What if they use dirty tricks?

Most funders, whether governments, foundations, or other agencies, now require that their funding recipients have a strategic plan. However, we would argue that this is not even the most important reason to have a strategic plan in place.

This session will answer the following questions:

  • Why is a Strategic Plan important? What are the benefits?
  • Are Value, Vision, and Mission statements required? How important are they?
  • Who should be involved in the process?
  • Should you develop the Plan internally, or get external guidance?
  • What are the major phases in the process, and what is involved in each phase?
  • What is the Board of Directors role?
  • How does the plan get reviewed, approved, and communicated? How do you get buy-in, and is that important?
  • How often should the Plan be reviewed and updated?

This session will include a number of tools to aid in the development of a comprehensive strategic plan, including templates and approaches to developing Values, Vision, and Mission statements, conducting a SWOT (strengths, weaknesses, opportunities and threats) analysis, environmental scan, identifying stakeholders, strategic actions (with owners and timelines), and a communications and engagement plan.

In this session, the focus will be on leaders’ role in creating a company culture that supports business goals and how company culture affects employee satisfaction and retention.

This is an interactive session that will challenge participants to think about how company culture affects employee satisfaction and retention as well as a leader’s role in creating a culture that supports your organization’s business goals and mission. Peers will reflect on their respective organizations as well as on the best practices of leading culture focused organizations.

This session will cover the following:

What do we mean by company/organizational culture?

How does culture happen – by chance? by design?

What does a desirable culture look like in your organization?

Why care about workplace culture?

What is your role in defining, articulating, building, promoting and reinforcing culture?

At what pace can we expect to change/enhance organizational culture?

What everyday culture building activities can be implemented today?

Leading a remote team involves unique challenges and opportunities. Managers struggle with ‘less visibility’ into their employees’ daily activities and employees miss the interactions that spark creativity.

This workshop is designed to give managers the tools to successfully lead high-performing remote teams. Participants will learn about the strategic advantages of remote work, defining success based on outcomes, implementing new communication tools, and fostering an environment that promotes wellness.

This session will cover the following:

• Adapting to Remote Work and New Ways of Working

• Performance Management: Defining Success on Outcomes (not activities)

• Choosing and Implementing New Communication Tools

• Team Building on a Remote Team

• Wellness on Remote Teams: Strategies for Balance

Coaching is a specific leadership skill that uses active listening and powerful questions to support the development of others. Rather than telling others what to do, coaching builds capacity in others to make decisions, solve problems, and perform at a higher level.

This workshop introduces participants to a step-by-step methodology to having a coaching conversation. Participants will have the opportunity to practice this methodology as well as how to craft powerful questions to use when coaching.

Topic overview:

• Coaching vs Managing: Benefits to Individual and Team Performance

• Active Listening

• Steps to Having a Coaching Conversation

• Asking Powerful Questions

• Selecting a Mentor and Approaches to Maximize Impact

Delivering effective feedback is an essential skill for any professional environment. Feedback helps us improve performance, build cohesive teams, and meet our goals. We often avoid giving constructive feedback because of the potential for having a negative impact on relationships with colleagues. However, giving quality feedback can help foster positive work environments.

In this workshop you will gain simple and effective tools to make giving and receiving feedback a positive experience. Participants will use a model to practice giving that is specific, objective and non-judgemental.

Topic overview:

• The Role of Feedback in High Performing Teams

• Barriers to Giving and Receiving Feedback

• Judgements vs Observations

• Giving Feedback Model

• Preferences for Receiving Feedback

• Receiving Feedback as an Opportunity for Growth

Interested in DLS?

Curious to learn a bit more about the Developing Leaders Series? Connect with us below! 

HR Update!

Our HR solution has improved and we wanted to quickly let you know. What's changed?

1. Ease of use - even more efficient.

2. Better technology for more inclusive and modern HR.

3. A team dedicated to every client, with a simple single-point of contact.